Even a minor change before your flight can affect your arrival time, points of reference and the availability of the service you require. It is best to resolve any issues with your ticket or booking before you set off, when you have a stable internet connection and time to check the details. Do not make hasty repeat payments and do not rely on just one email or screenshot.
What to do before your trip
Check the passenger’s surname, date, time, destination, booking reference and payment status. Keep your receipt, confirmation email and booking page. If the details contradict each other, contact the seller via an official channel, quoting your booking number, but do not send your full card details.
- Where to check
- When to arrive
- Announcements
- Contacting the carrier
Step-by-step guide
Compare the updates with the original details, then check the related information: destination, platform, luggage, connections or contact details. This way, a single change won’t trigger a chain of new errors.
Agree with your travelling companions on a single, up-to-date version of the information so that the group does not rely on conflicting messages.
Useful links
Read more about bus station displays, journey notifications and avoiding delays. Current journey information is available on RedRay. For rules that may change, refer to the official EU guide on passenger rights and the official resources of the country you’re travelling through. Sources verified on 6 September 2026.
Questions and answers
Where to check: how to check?
Check the new platform in the carrier’s notification and on the station display board upon arrival.
When to arrive: when to get ready?
Arrive early, as moving between sectors or floors may take extra time.
Announcements: where can I find out more?
Look out for the journey number and destination, not just the city name or the colour of the bus.
Contacting the operator: what should you do?
If the announcements contradict your ticket, show it to a station staff member or a representative of the transport operator.