If the train has already departed, the first thing you should do is speak to a member of staff or the ticket seller. Do not try to catch up with the train and do not step onto the tracks. Your options from there depend on the time and the terms and conditions of your ticket.
Document the situation
Have your ticket, relevant documents and the exact time to hand. Find out what the procedure is for an unused ticket after departure: online transactions, ticket offices or personal enquiries may have different conditions. Do not assume that the ticket is automatically valid for the next train. If you have missed a connection due to a delay, state this reason separately and keep the confirmation.
Compare your new options
Before making a new payment, check the seats, stations and actual arrival time. If you’re thinking of alighting at a different station, first obtain confirmation from the operator that this plan is permissible and feasible. Do not risk a dangerous dash to catch the train. Only notify those who are meeting you once you have a confirmed new route.
See also: UZ train delays: where to check the status and what to do about connections; Documents required for boarding trains in Ukraine: checks before arriving at the station.
Official sources
Ukrzaliznytsia: refund of travel documents. Check current services, prices and conditions for your travel date; photographs illustrate rail travel and do not confirm the composition of a specific service.
Image details
- Kyiv Pivnichna Train Stop.jpg — Ivars Indāns; CC BY-SA 3.0. The image has been resized and converted to WebP. Licence terms can be found on the original page.
- Kiev - train station.jpg — Tiia Monto; CC BY-SA 3.0. The image has been resized and converted to WebP. Licence terms can be found on the original page.
Questions and answers
Is an old ticket valid for the next train?
Not automatically. You’ll need to check the rules and ensure it’s properly processed.
Who should I contact first?
To official station staff or the ticket seller.
Is it worth trying to catch up with the train by car?
Don’t embark on a risky chase; first, find out what safe and permitted alternatives are available.
What’s important if you miss a connection?
The reason for the delay, the type of tickets and confirmation of the first journey.