In this situation, it is not general advice that matters, but the precise details of a specific flight, booking or document. It is best to sort out any issues with a ticket or booking before you set off, when you have a stable internet connection and time to check the details. Do not make hasty repeat payments and do not rely on just one email or screenshot.
What to do before your trip
Check the passenger’s surname, date, time, destination, booking reference and payment status. Keep your receipt, confirmation email and booking page. If the details do not match, contact the seller via an official channel, quoting your booking reference, but do not send your full card details.
- order number
- payment confirmation
- Flight status
- Carrier contact details
Step-by-step guide
Write down the number, date, time and official contact details in a single note. After each check, note the source and time, as an old screenshot may no longer reflect the current status.
If you don’t receive a reply, don’t take any irreversible action on a whim — document the issue and switch to an alternative communication channel.
Useful links
Read more about buying tickets online, flight notifications and checking timetables. Up-to-date flight information is available on RedRay. For rules that may change, refer to the official EU guide on passenger rights and the official resources of the country you are travelling to. Sources verified on 6 September 2026.
Questions and answers
Order number: when do I need it?
Find your order number in the email, receipt or your seller’s account.
Payment confirmation: where can I check this?
The payment status should match the booking status; a bank debit alone does not constitute a ticket.
Flight status: what should I do?
Check the date, time, departure point and any notifications of possible flight changes.
Carrier contact details: how to check?
If the status is unclear, contact the seller and quote your order and flight numbers.