A mobile app is handy when all your tickets are stored in a single account. However, before setting off, it is worth checking not only that the tickets have been purchased, but also that you can access them on the passenger’s phone. This is particularly important if a relative is making the booking.
Searching for and selecting a seat
Open the official app via the UZ link. Enter the stations, date and passengers, then view the journey details and carriage layout. Check that the seat meets your requirements: overhead rack, adjacent seats, compartment category. Before paying, check the summary details; do not rely on them being carried over from a previous booking.
Preparing your phone
Once you’ve booked, find your ticket in your ‘Journeys’ section. Save an offline copy of your boarding pass and check that the code is legible. Charge your phone, take a cable with you, and don’t leave opening your ticket until just before boarding. If you’ve changed your device or phone number, restore access to your account in advance.
See also: E-tickets for trains: what to keep for boarding; Train tickets for someone else: how to transfer a booked journey.
Official sources
Ukrzaliznytsia: official ticket search. Check current services, prices and terms for your travel date; the photographs illustrate rail travel and do not confirm the composition of a specific service.
Image details
- HRCS2-004, Darnitsa station.jpg — Alex Long; CC BY-SA 4.0. The image has been resized and converted to WebP. Licence terms can be found on the original page.
- DPKr-3 001 2 class.jpg — Alf Almaty; CC BY 3.0. The image has been resized and converted to WebP. Licence terms can be found on the original page.
Questions and answers
How can I avoid installing a fake app?
Go to the app store via the official Ukrzaliznytsia website.
My ticket has disappeared after changing my phone — what should I check?
Check that you have logged in to the same account and that you have an order confirmation. Then contact support.
Is an internet connection at the station sufficient?
It’s best to prepare your ticket offline: your connection or battery could let you down.
What should you check before paying?
The station, date, passenger, train, carriage, seat and final amount.