Mistakes are most often caused by rushing, repeating an action or misreading a status, so start by checking things calmly. Comfort and accessibility whilst travelling depend on your personal needs, the duration of the journey and the facilities available on the specific coach. Planning ahead helps to reduce stress, but is no substitute for consulting a doctor or checking with the coach operator.
What to do before your journey
Write down your individual needs in simple terms, keep essential items in your hand luggage and inform the transport operator in good time if you require assistance. Only take medication as prescribed by your doctor; if you experience acute symptoms, contact the driver or the emergency services.
- breathing
- contact with a loved one
- Stops
- When to seek help
Step-by-step plan
Compare the information on your ticket, in the message and in your official account. Write down any discrepancies word for word: this will save you having to explain them to the operator and help identify the cause more quickly.
Until the investigation is complete, keep all confirmations and do not delete any messages, even if they appear to be duplicates.
Useful links
Read more about travelling alone, emergency numbers and medical assistance. Current flight schedules are available on RedRay. For rules that may change, refer to the WHO’s guidance on health and accessibility and the official resources of your destination country. Sources verified on 6 September 2026.
Questions and answers
Breathing: where to seek advice?
Write down a brief action plan in advance, which you have already discussed with your doctor or psychologist.
Contact with a loved one: what should you do?
Arrange a way to get in touch with a loved one and let them know your route.
Stops: how to check?
Choose a place where you feel more at ease, and find out the approximate timetable for stops.
When to seek help: when to be prepared?
If you experience dangerous symptoms or lose control, inform the driver and contact the emergency services.
This information is for guidance only and is not a substitute for individual medical advice or coordination of assistance with the transport provider.