Delays may occur due to traffic congestion, weather, technical issues or border crossings. The main thing is to get your information from an official source and keep a record of your journey details.
Check the information
Check any messages from the service provider and the transport operator, and check the phone number on your ticket. Do not leave the boarding area for long unless you have received an official notification.
Contact customer support
Provide your booking reference, route, date and scheduled time. Ask them to confirm the new estimated time and boarding point.
Keep your confirmation
Do not delete your ticket, correspondence or receipts for additional expenses. If your onward journey is at risk, inform the next carrier or your accommodation.
Pre-journey checklist
- Check your text messages and emails
- Call the number on your ticket
- Stay near the boarding point
- Keep your ticket and correspondence
Before you travel, check the current terms and conditions of carriage on your ticket and the rules for crossing the border on official websites. You can find a convenient coach journey and compare departure times and prices on RedRay.