Before travelling, it is worth clarifying the scope of liability: what is covered by the ticket, and what depends on the specific coach or local conditions. At the border, the decision depends on the route, nationality, purpose of the journey and the current regulations of the country of entry. Prepare your supporting documents in advance, but remember: the final assessment is made by the relevant authorities.
What to do before your journey
Check the rules on the websites of border control, customs and consular authorities specifically for your route. Organise your documents in an easily accessible folder, make offline copies and prepare brief, truthful answers. Do not conceal items that are subject to declaration or inspection.
- prescription
- certificate
- original packaging
- quantity
Step-by-step guide
Formulate your enquiry without making any assumptions and include only the necessary details. Once you receive a reply, check that it specifically relates to your date and flight, rather than a general rule.
For important conditions, keep a written confirmation; verbal agreements can easily be misunderstood or forgotten.
Useful links
Read more about the carriage of medicines, medical assistance and insurance. Current flight schedules are available on RedRay. For rules that may change, refer to the European Commission’s official guidance on customs restrictions and the official resources of the country you are travelling to. Sources verified on 6 September 2026.
Questions and answers
Prescription: when should you prepare it?
Keep prescription medicines in their original packaging with a legible name and dosage.
Help: where to check?
Take your prescription or a doctor’s note with you; special documents may apply for controlled medicines.
Original packaging: what should you do?
Carry an amount sufficient for the duration of your personal journey, and check the regulations of transit countries.
Quantity: how to check?
Keep essential medicines in your hand luggage, not in a suitcase in the hold.