On a multi-leg journey, each ticket should be considered separately, and a realistic amount of time should be allowed between them for transfers and luggage. Comfort and accessibility whilst travelling depend on personal needs, the duration of the journey and the facilities available on the specific coach. Planning ahead helps to reduce stress, but is no substitute for consulting a doctor or checking with the transport operator.
What to do before your journey
Write down your individual needs in simple terms, keep essential items in your hand luggage and inform the transport operator in good time if you require assistance. Only take medication as prescribed by your doctor; if you experience acute symptoms, contact the driver or the emergency services.
- Visual alerts
- Contacting staff
- Waiting area
- Change of transport
Step-by-step plan
Draw a simple sequence from arrival to your next boarding. Include the route between platforms, the toilet, baggage collection and any queues, rather than just the difference in the timetable.
Prepare an alternative in case of delays: the next flight, a safe place to wait and the contact details of the agent who sold the second ticket.
Useful links
Read more about flight notifications, flight numbers on the display board and passenger assistance. Current flight information is available on RedRay. For rules, which may change, refer to the WHO’s guidance on health and accessibility and the official resources of the destination country. Sources verified on 6 September 2026.
Questions and answers
Visual notifications: what should you do?
Enable the carrier’s text alerts and regularly check the departure board yourself.
Contacting staff: how to check?
Before boarding begins, show your ticket to a member of staff and ask them to inform you of any platform changes in person.
Waiting area: when to get ready?
Wait in a spot with a clear view of the information screen or staff desk.
Connecting journeys: where to check?
For a connection, make a note of the flight number, time and platform, and do not rely solely on the public address system.
This information is for guidance only and does not replace individual medical advice or coordination of assistance with the carrier.