Before travelling, it is worth clarifying the scope of liability: what is covered by the ticket, and what depends on the actual coach or local conditions. It’s best to sort out any issues with your ticket or booking before you set off, when you have a stable internet connection and time to check the details. Don’t rush into making repeat payments and don’t rely on just one email or screenshot.
What to do before your journey
Check the passenger’s surname, date, time, destination, booking reference and payment status. Keep your receipt, confirmation email and booking page. If the details contradict each other, contact the seller via an official channel, quoting your booking number, but do not send your full card details.
- Seat numbering
- Luggage
- Amenities
- Flight details
Step-by-step guide
Formulate your enquiry without making any assumptions and include only the necessary details. Once you receive a reply, check that it applies specifically to your date and flight, rather than being a general rule.
For important conditions, keep a written confirmation; verbal agreements can easily be misunderstood or forgotten.
Useful links
Read more about seat selection, baggage tags and seat belts. Current flights are available on RedRay. For rules that may change, refer to the official EU guide on passenger rights and the official resources of the country you’re travelling to. Sources verified on 6 September 2026.
Questions and answers
Seat numbers: when should you check them?
After a bus change, double-check the seat numbering and follow the driver’s instructions.
Luggage: where to check?
Check whether there have been any changes to the rules regarding luggage storage, access to power sockets, the toilet or Wi-Fi.
Amenities: what should you do?
Make sure the flight number, time and boarding point are still the same.
Flight details: how to check?
If you need assistance with accessibility, contact the carrier again — this information may not have been passed on to the new crew.