When the actual circumstances differ from what you expected, the key is not to argue with other passengers, but to find the person in charge as quickly as possible. An unfamiliar station or a complicated change becomes easier if you break the journey down into short, manageable steps. It’s worth noting down the main landmarks before you set off, and allow plenty of time to allow for your luggage.
What to do before your journey
Save the station name in the local language, the address, contact details, journey number and a photo of the correct entrance. Upon arrival, first check the departure boards and signs, and only then look for a café or transport. Do not stray far from your boarding point without knowing the exact time of your return.
- Lifts
- Flooring
- allowance of time
- Assistance
Step-by-step guide
Show your ticket or confirmation to a member of staff, briefly explain the issue and wait for a decision. Do not occupy someone else’s seat or move luggage without permission.
If the decision is provisional, clarify the next step and make a note of who gave you the information; this is particularly useful when changing trains.
Useful links
Read more about carrying a suitcase up stairs, lifts at stations, and travelling with two suitcases. Current services are available on RedRay. For rules, which may change, use the official EU guide for bus passengers and the official resources of the country you’re travelling through. Sources verified on 6 September 2026.
Questions and Answers
Lifts: where can I find out?
Check the route between platforms on the station map and note any lifts or ramps.
Footwear: what should you do?
Allow extra time for queues for lifts and for moving more slowly with luggage.
Time allowance: how to check?
Carrying a suitcase up short flights of stairs is the hardest part – find a route that avoids them in advance.
Assistance: when to arrange it?
If you’re struggling to manage on your own, ask the station staff for help and don’t leave your belongings unattended.