On a multi-leg journey, each ticket should be considered separately, and you should allow a realistic amount of time between legs for transfers and baggage. It is best to sort out any issues with tickets or bookings before you set off, when you have a stable internet connection and time to check the details. Do not make hasty repeat payments and do not rely on just one email or screenshot.
What to do before your trip
Check the passenger’s surname, date, time, destination, booking reference and payment status. Keep your receipt, confirmation email and booking page. If the details contradict each other, contact the seller via an official channel, quoting your booking reference, but do not send your full card details.
- Carriers’ liability
- Allow plenty of time
- Luggage
- Plan B
Step-by-step plan
Map out a simple sequence from arrival to your next connection. Include the walk between platforms, the toilet, collecting your luggage and any potential queues, rather than just the difference in timetables.
Prepare an alternative in case of a delay: the next flight, a safe place to wait and the contact details of the person who sold you the second ticket.
Useful links
Read more about changing buses, missed connections and delayed journeys. Up-to-date journey information is available on RedRay. For rules, which may change, refer to the official EU guide on passenger rights and the official resources of the country you’re travelling through. Sources verified on 6 September 2026.
Questions and answers
Carriers’ liability: what should you do?
Separate tickets usually constitute separate contracts of carriage, so transfer guarantees should be clarified separately.
Time allowance: how to check?
Allow time for delays to the first flight, collecting your luggage, transferring and re-boarding.
Luggage: when should you prepare it?
Check the address of both stops: the same city name does not necessarily mean the same coach station.
Plan B: where to check?
Save the details of your next journey and the contact details of the seller of the second ticket before you set off.