Mistakes are most often caused by rushing, repeating the same action or misreading the status, so start by checking everything calmly. An unfamiliar station or a complicated change become easier if you break the journey down into short, manageable steps. It’s worth noting down the main landmarks before you set off, and allow plenty of time, taking your luggage into account.
What to do before your journey
Save the station name in the local language, the address, location details, journey number and a photo of the correct entrance. Upon arrival, first check the departure boards and signage, and only then look for a café or transport. Do not stray far from your boarding point without knowing the exact time of your return journey.
- Departure
- Ankunft
- Platform
- Verspätung
Step-by-step plan
Compare the information on your ticket, in the message and in your official account. Write down any discrepancies word for word: this will reduce the amount of explanation needed for the operator and help to identify the cause more quickly.
Until the check is complete, keep all confirmations and do not delete any messages, even if they appear to be duplicates.
Useful links
Read more about Vienna station, changing buses at night, and the phrase card. Current services are available on RedRay. For rules, which may change, use the official EU guide for bus passengers and the official resources of the country you’re travelling through. Sources verified on 6 September 2026.
Questions and answers
Abfahrt: where can I find out more?
Abfahrt means ‘departure’, Ankunft means ‘arrival’.
Ankunft: what should I do?
Steig or Bussteig refers to the platform or boarding area.
Steig: how do I check?
‘Verspätung’ means a delay; check whether the departure time has changed as well.
Verspätung: when to be prepared?
The phrase ‘Wo fährt dieser Bus ab?’ will help you ask where the bus departs from.