For several passengers, a single, coordinated system is needed; otherwise, tickets, documents and notifications can easily get mixed up. Comfort and accessibility whilst travelling depend on personal needs, the length of the journey and the facilities available on the specific coach. Planning ahead helps to reduce stress, but is no substitute for consulting a doctor or checking with the coach operator.
What to do before your journey
Write down your individual needs in simple terms, keep essential items in your hand luggage and inform the transport operator well in advance if you require assistance. Only take medication as prescribed by your doctor; if you experience acute symptoms, contact the driver or the emergency services.
- When to inform the carrier
- What needs to be described
- Confidentiality
- Assistance during boarding
Step-by-step plan
Appoint someone to be responsible for the up-to-date list, but send each person their own details. Before setting off, carry out a joint check and agree on a meeting point.
Children and adults should know who to call if the group gets separated; make sure to write the number down on a piece of paper as well.
Useful links
Read more about reduced mobility, medical assistance and the emergency phrases card. Current flight schedules are available on RedRay. For rules that may change, use the WHO’s guidance on health and accessibility and the official resources of the destination country. Sources verified on 6 September 2026.
Questions and answers
When to notify: how to check?
Only declare needs that affect boarding, seating, breaks or other practical assistance.
What needs to be described: when to prepare?
You do not need to disclose your diagnosis: describe the specific action that will help you travel more safely.
Confidentiality: where to check?
Contact the carrier in good time and ask for written confirmation that assistance is available.
Assistance with boarding: what should you do?
Keep any necessary medication, medical devices and a brief summary of your requirements in your hand luggage.
This information is for guidance only and does not replace individual medical advice or coordination of assistance with the carrier.