When booking a train ticket for a relative or colleague, ensure you specify the payer and the passenger separately. The person paying for the booking may not necessarily be travelling, so it is particularly important not to enter your own name in the passenger field.
Check the details before selecting a carriage
Ask for the exact spelling of the name as it appears on their ID, the required date, stations and any seat restrictions. Do not assume whether an upper berth or a departure after midnight is suitable. If a concession is being used, check that the passenger has the relevant confirmation. Only send personal data via an agreed private channel.
Don’t just pass on the code
Send the full ticket and a brief explanation: travel date, station, train, carriage, seat. Ask the recipient to open the document and check the name. Agree on who will monitor any changes and contact the seller if the journey is cancelled. This is important when the booking remains in your account but the passenger does not have access to it.
See also: Ukrzaliznytsia ticket refunds: what to check before cancelling; Train timetables in Ukraine: how to read a timetable and avoid mixing up stations.
Official sources
Ukrzaliznytsia: official ticket search. Check current services, prices and conditions for your travel dates; photographs illustrate rail travel and do not confirm the composition of a specific service.
Image details
- HRCS2-004 passing loop 328 km 07-2016.jpg — Alexey Krasnov; CC BY-SA 4.0. Image resized and converted to WebP. Licence terms — see the original page.
- Hyundai HRCS2-002 Kharkiv 02.jpg — Michael Moll; CC BY-SA 4.0. The image has been resized and converted to WebP. Licence terms can be found on the original page.
Questions and answers
Whose name should be given?
The person travelling, as stated on the boarding pass.
What should I provide after purchase?
The full ticket, the date, the station and clear contact details in case of changes.
Can I just send a photo of the QR code?
It is better to send the full boarding document so as not to lose any important details or instructions.
Who handles refunds?
Agree on this in advance and check the seller’s policy, especially if the ticket was not purchased by the passenger.