When travelling with several passengers, you need a single, coordinated system; otherwise, it’s easy to mix up tickets, documents and messages. It’s best to sort out any issues with tickets or bookings before you set off, when you have a stable internet connection and time to check the details. Don’t make hasty repeat payments and don’t rely on just one email or screenshot.
What to do before your journey
Check the passenger’s surname, date, time, destination, booking reference and payment status. Keep your receipt, confirmation email and booking page. If the details do not match, contact the seller via an official channel, quoting your booking number, but do not send your full card details.
- list of passengers
- Seats next to each other
- Documents
- Seat allocation
Step-by-step plan
Appoint someone to be in charge of the up-to-date list, but send each person their own details. Before setting off, carry out a joint check and agree on a meeting point.
Children and adults should know who to call if the group gets separated; make sure to write the number down on a piece of paper as well.
Useful links
Read more about booking a ticket for someone else, sitting together as a family, and large suitcases. Current flight schedules are available on RedRay. For rules, which may change, use the official EU guide on passenger rights and the official resources of the country you are travelling to. Sources verified on 6 September 2026.
Questions and Answers
Passenger list: how to check?
Create a passenger list with names spelled correctly, including documents and ticket numbers.
Seats together: when should you book them?
Check for adjacent seats before payment; individual bookings may be allocated across the cabin.
Documents: where to check?
Each adult must have their own copy of the ticket and know their boarding point.
Ticket allocation: what should you do?
For children, designate a responsible adult and a meeting point in case the group gets separated.